Soulfit Studio – Terms & Conditions

1. Arrival and Class Access

·       Please arrive at least 10 minutes before class begins to check in and settle onto your mat or station.

·       First-time visitors will be required to complete a brief medical questionnaire.

·       Entry will only be permitted up to 10 minutes after class starts. If you anticipate being late, please inform the studio in advance.

·       Clients arriving more than 10 minutes late without notice may forfeit their place to someone on the waitlist.

·       We kindly ask all members to do their best to arrive on time. Late arrivals can disrupt both the teacher and fellow members and may affect your ability to settle fully into the class experience.

2. Cancellation Policy

·       Cancellations must be made via Soulfit's online booking platform (LegitFit).

·       We operate a 6-hour cancellation policy for all group classes.

·       Late cancellations or no-shows will be charged in full.

·       Monthly members who fail to attend a booked class without cancelling will incur a £5 no-show fee.

·       If you are unable to attend a class, it is essential that you cancel your booking as early as possible, as many classes operate with waitlists.

·       One calendar month's written notice is required to cancel any monthly membership.

·       Notice must be submitted by email and will take effect from your next scheduled billing date.

·       Memberships will remain active and payments will continue during the notice period.

·       This policy applies to Big Group Memberships, Small Group Training memberships, and Combined memberships.

·       Members may pause their membership for one calendar month once during any rolling six-month period.

·       Pause requests must be submitted in writing at least seven days before the next billing date.

·       Additional pauses may be considered at Soulfit's discretion in exceptional circumstances, including injury or illness.

3. Waitlist Policy

·       We recommend booking classes in advance to secure your place.

·       You may join a waitlist via Soulfit's online booking platform (LegitFit). If a place becomes available, you will be notified automatically.

·       If you are added to a class less than one hour before it begins and cannot attend, please notify the studio immediately to avoid charges and allow the place to be offered to another member.

4. Studio Etiquette

·       Please help us maintain a peaceful atmosphere within the studio and changing areas.

·       Showers and restrooms are available for member use. Please leave them clean and tidy after use.

·       Wipe down mats and equipment after class using the cleaning products provided.

·       Mobile phones should not be used during class unless previously agreed with your teacher.

·       Please use lockers for your personal belongings.

·       Our team carefully positions mats before each class to maximise comfort and space for everyone.

·       Please do not move mats when arriving for class, as members may still be arriving and repositioning can cause unnecessary disruption.

·       If there is still available space approximately ten minutes after the class start time, you are welcome to adjust your mat if needed.

·       The studio managers and teachers are responsible for managing lighting, heating and ventilation.

·       If you are uncomfortable, please speak to a member of the team rather than adjusting settings yourself.

·       We always do our best to balance the comfort of the room as a whole, although individual preferences cannot always be accommodated.

·       If you need to leave early, please discuss it with your teacher before class begins.

·       We ask members to leave either before or immediately following savasana, as leaving during this important transition can be highly disruptive for both teacher and fellow practitioners.

·       Please be considerate towards teachers, staff and fellow members and raise any concerns with a member of the Soulfit team following the session.

5. Lost Property

·       Members are responsible for their personal belongings.

·       Lost property will be retained for one month before being donated to charity if unclaimed.

6. Photography and Filming

·       From time to time, Soulfit may take photographs or film classes for marketing, social media and promotional purposes.

·       We aim to do this respectfully and with minimal disruption.

·       If you would prefer not to appear in photographs or filmed content, please notify a member of the team in advance and we will ensure your wishes are respected.

7. Use of Personal Information

·       We collect and process personal information to manage bookings, memberships and purchases, process payments securely, communicate information regarding memberships or services, and send updates where consent has been provided.

·       Personal information will only be shared where legally required or otherwise permitted under applicable data protection legislation.

8. Soulfit's Right to Refuse Attendance or Terminate Membership

·       Soulfit is committed to maintaining a welcoming, safe and respectful environment for all members, teachers and staff.

·       Soulfit reserves the right to refuse attendance at a class, suspend a membership, or terminate a membership with immediate effect where a member repeatedly breaches these Terms & Conditions, behaves in a disruptive, aggressive, abusive, discriminatory or otherwise inappropriate manner, repeatedly fails to comply with studio etiquette, or compromises the safety, wellbeing or enjoyment of others.

·       Where appropriate, Soulfit will endeavour to discuss concerns with the member prior to taking action. However, Soulfit reserves the right to act immediately where necessary to protect the wellbeing, safety or experience of its members, teachers and team.

·       Membership fees already paid will not ordinarily be refunded where membership is terminated as a result of a breach of these Terms & Conditions.